We're here to help with any CalleMedio product. Reach us directly — a real person replies, usually within one business day.
The fastest ways to reach our support team.
Looking for help with a specific product? Start here.
Quick answers to common questions.
Email us at admin@shellcondo.com or call +1 786 484 6554 during business hours. Include your product name and a short description of the issue so we can help faster.
Monday to Friday, 9am–6pm Eastern Time (Miami, FL). Emails sent outside these hours are answered the next business day.
We aim to respond to every request within one business day.
Send an email with the product name, what you expected, and what happened. Screenshots or steps to reproduce are very helpful.
All CalleMedio products are built and operated by Unanue LLC, based in Miami, Florida, USA.
How we handle your information across CalleMedio products.
Last updated: 2026
CalleMedio is a software studio operated by Unanue LLC (Miami, Florida, USA). This policy applies to our website and products (ShellCondo, VentisVPN, ShellVendor), except where a product publishes its own specific policy.
We collect only what is needed to provide and support our services: contact details you give us (such as name, email, phone), account and usage data required for the product to function, and messages you send to support. We do not sell your personal data.
To operate and improve our products, respond to support requests, keep services secure, and meet legal obligations. We process data on the basis of providing the service you requested and our legitimate interest in running it reliably.
We share data only with trusted service providers that help us run our products (for example, cloud hosting), and only as needed. We may disclose information if required by law.
We keep personal data only as long as necessary for the purposes above, then delete or anonymize it. We use reasonable technical and organizational measures to protect your information.
You can request access to, correction of, or deletion of your personal data at any time by emailing us. We will respond within a reasonable timeframe.
For any privacy question or request, contact Unanue LLC at admin@shellcondo.com or +1 786 484 6554.